Do you have B2B SaaS client-facing experience as a product marketer (e.g. competitive intelligence), account executive, business strategist, CSM or sales engineer? Are you customer-centric by nature, curious, and a good listener, perhaps with interviewing or sales discovery experience?
IcebergIQ is a leading research firm dedicated to helping software companies learn from their buyers and customers. We are expanding our team and seeking the right person to fill this role.
As the Client Research Director, you are responsible for the full client engagement, from client onboarding to presentation of results. You will use our specialized interview methodology to conduct interviews with our clients’ buyers and customers, and you will work with our internal analyst team to deliver actionable insights. As the manager of the client relationship, you are comfortable engaging with C-level executives and other senior leaders. You will provide strategic guidance to help clients achieve their research goals, and you will inspire confidence through your thoughtful approach, technical proficiency and understanding, and dedication to successful client outcomes.
Ideal Skills, Abilities, and Experience:
- Experience in a customer-facing role at a B2B software company, such as product marketing, competitive intelligence, customer success, sales, solutions consulting/engineering, or program management.
- Effective interviewing and market research skills to gather valuable insights (training of the IcebergIQ methodology will be provided). Our clients vary in their offerings to the market, but we are seeing a trend toward technical interviews with CIOs, CISOs, and senior IT and business executives.
- Qualitative research skills, including the ability to identify key themes and root causes of decisions or actions. Quantitative research skills are a “nice to have” but not necessary.
- Excellent relationship-building and account and program management skills.
- Strategic thinker, problem solver, curious, eager to learn.
- Ability to work independently, meet deadlines, and manage time effectively.
- Highly organized and able to work on multiple projects concurrently.
- Excellent communication and presentation skills, both written and verbal.
- Tech-savvy and knowledgeable about B2B SaaS offerings, including highly technical solutions.
Position Details
- Long-term contract position, 15-25 hours per week.
- Open to Canadian citizens and permanent residents.
- Requires some flexibility in availability in order to align with client / customer schedules.
IcebergIQ is a trusted, strategic partner for B2B software companies, building on more than 10 years of buyer intelligence industry experience (see Our Story). Our virtual team is dynamic, innovative, collaborative, and driven by the desire to deliver quality work to our clients. We work hard, and recognize that flexibility and work/life balance are key to our success. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive and engaging environment for all team members. We welcome applications from all candidates and look forward to receiving yours!
To apply
Email us at careers@icebergiq.com with your resume and cover letter / statement of interest. We will accept applicants until the position is filled. Only qualified respondents will be contacted.
