How to Support CS Teams As They Shift to Working from Home

Tune in to this CS Talks conversation for some thoughtful, practical ways to support team members working remotely. 

Among other ideas, CS leaders suggested being mindful of the challenging circumstances team members may be experiencing, and making a point of checking in on everyone's well-being in an intentional way.

They also reflected that this may a time for Customer Success to shine, and for positive new practices to be implemented.

Participants included Julie Weill Persofsky, Managing Director, Customer Success at Winning by Design, Elizabeth Italiano, Founder & CEO of WnTD, Jeff Cann, VP Customer Success at Fiix, Chris Petko, VP Customer Experience at Uberflip, Christopher Contreras, VP Customer Success at AdRoll, and Natasha Narayan, IcebergIQ CEO. Many thanks to Julie and Elizabeth for organizing and hosting CS Talks.