Learning from Churn and How CSMs Can Become Better Investigative Journalists

Podcast
Written By Kristine Culp

Gainsight Gamechanger Podcast

Having a curious mindset is a great strength for CSMs, and a valuable way to deploy it is by talking to churned customers. Listen to IcebergIQ’s CEO Natasha Narayan in conversation with Adam Joseph of Gainsight's GameChanger Podcast about the value of customer conversations and how to elicit candid insights.

Kristine Culp
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What Customers Want: 5 Key Insights from 100s of Churn Interviews
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Getting to the Truth in Customer Conversations