What Customers Want: 5 Key Insights from 100s of Churn Interviews

Watch a condensed version of IcebergIQ’s presentation at Pulse Everywhere in San Francisco in 2021.

Having conducted hundreds of churn interviews on behalf of software companies, we’ve noticed that interviewees often use examples of being in a relationship when speaking about the partnership with their vendor. Learn about what makes or breaks a CSM relationship along key milestones in your CS relationship journey – just like in your favorite movies!