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Learn more about win/loss and churn/renewal analysis, best practices for a customer research program, and the value of candid customer insights.
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Learn more about win/loss and churn/renewal analysis, best practices for a customer research program, and the value of candid customer insights.
IcebergIQ is presenting at Pulse Everywhere on June 11th, the largest Customer Success conference of the year! We have conducted hundreds of churn interviews on behalf of software companies. Often interviewees will use examples of being in a relationship when speaking about the partnership with their vendor. Join us to learn about emerging themes as to what makes or breaks a CSM relationship. We’ll relate those themes to key milestones in your CS relationship journey and even your favourite movies!
Tune in to this CS Talks conversation for some thoughtful, practical ways to support team members working remotely. Among other ideas, CS leaders suggested being mindful of the challenging circumstances team members may be experiencing, and making a point of checking in on everyone's well-being in an intentional way. They also reflected that this may a time for Customer Success to shine, and for positive new practices to be implemented.
Click here to watch “Learning from Churns,” a free webinar from IcebergIQ and Gainsight to support the customer success community during this time of Covid-19.